Privacy Policy
Last updated on: January 01, 2025
At Reference Pal, we value your privacy and are committed to providing clarity about how we handle your information in compliance with data protection laws. Below, you'll find details about the information we collect, how we use it, and your rights regarding your personal data. If you have any questions or concerns, you can find contact details at the end of this policy.
Who We Are
Reference Pal is an automated reference service that connects businesses (Requesters), applicants (Candidates), and their references to simplify the process of collecting, managing references. You can contact us via email at admin@referencepal.com
About Our Services
- Requesters: Businesses sign up for our service to streamline reference collection through our platform.
- Candidates: Applicants receive an invitation from the business to provide their references' contact information.
- References: Individuals listed as references receive an invitation to confirm their participation and provide feedback for the candidate.
Information We Collect and How We Use It
Customers
We collect name, contact details, and loan information to contact you and update you on your application process. We also have this information if you contact us so we can reply to you. We will use your mobile number to send you updates and reminders if you opt into receiving this from us.
References
You provide their information so that they can be contacted on your behalf. We expect that you have consent from your listed references to provide their names and contact details to us so we can contact them on your behalf. If you do not have this consent, please do not provide their details.
Reference Information Usage
Name, contact details, and Relationship are collected for contact purposes to be an agreed reference on the customer's behalf in case of a default payment. References can be contacted by text message or phone call for information about the customer in the case of a default payment. This information is used to confirm the accuracy of the customer's information and validate their identity or eligibility, and to understand the reference's connection to the customer, ensuring credibility and relevance.
Sharing Your Information
We may share your information in the following circumstances:
- Legally Valid Requests: Your information may be shared with third parties who present legally valid requests, such as law enforcement agencies, regulatory authorities, or courts.
- Corporate Transactions: If Reference Pal merges with or is acquired by another company, your information may be transferred as part of the transaction to ensure continuity of services.
- Service Providers: We may share your data with trusted service providers or partners who assist in delivering our services, such as communication platforms or data processors, under strict confidentiality agreements.
- Dealerships and Lenders: Your information may be shared with dealerships and lenders for account management purposes, including verifying references, resolving disputes, validating customer information, or managing cases of default payments.
- Customer Account Management: References may be contacted or shared with dealerships or lenders to ensure proper follow-up and communication regarding customer accounts.
Data Security and Transfers
- We implement appropriate security measures to safeguard your information against unauthorized access, use, or disclosure.
- Your data may be processed or shared with referees and employers based overseas. We ensure all necessary protections are in place for cross-border data transfers.
Your Rights
To contact us about your rights, contact admin@referencepal.com.
Cookies
Our website uses cookies to:
- Maintain session data for logged-in users.
- Prevent unauthorized use of forms through cross-site request forgery protection.
Changes to This Policy
We may update this policy periodically. The latest version will always be available on our website.
If you have any questions, please contact admin@referencepal.com.